COVID-19 Guidelines

What to expect for your visit:
We are offering both in-room appointments and curbside service at this time. Please inform us of your preference for either an in-room appointment or curbside appointment when scheduling an appointment.
Guidelines for In-Room Appointments
1. When you arrive, please call our front desk at 984-219-2579 and inform us you and your pet are here for your in-room appointment.
2. Stay in your car and a member of the medical staff will be outside shortly to escort you and your pet into an exam room. 
3. We are limiting our in-room appointments to one person per pet. Exceptions will be made in the case of end-of-life care.
4. A CDC approved face covering is required for entry into the building and all clients must maintain a distance of 6 feet from other clients and medical
personnel at all times. A face mask may be provided to you upon request. 
5. Multiple hand-sanitizing stations are placed throughout the clinic for your use. 


Guidelines for Curbside Appointments
1. When you arrive, please call our front desk at 984-219-2579 and inform us you and your pet are here for your curbside appointment. You will be placed on a brief hold.
2. Your veterinary technician will begin the appointment on the phone and discuss your pet's medical history and the reason for today's visit. 
3. Your veterinary technician will meet you outside and bring your pet into the hospital for an exam with the veterinarian. 
Please note all cats must be in cat carriers.
*If you have a smartphone, you will be provided a link to virtually participate in the appointment from your car*
4. Your veterinarian will perform the exam and discuss findings with you via the virtual appointment link. If you do not have a smartphone or do not wish to virtually participate in the appointment, your veterinarian will call you as soon as the physical exam is complete to discuss any findings. 
5. Your veterinary technician will process your payment.
6. Your pet and any prescription medications or additional purchases will be brought outside to you.
7. You will be e-mailed a copy of your invoice and discharge instructions. Physical copies may be given upon request.

The Less Stress Visit

At Urban Tails Veterinary Hospital, we are proud to be working towards becoming a Fear Free Certified Practice. Our staff has been trained and certified in Fear Free methods. To learn more about our Fear Free approach to veterinary medicine, contact us today!

Community-Based Care

We love Durham and we are so happy to be part of the Golden Belt community. Our staff receives paid time off to volunteer in the community and you will see us at community events.